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Knowledge management

Tensai's Knowledge Base Solution for IT Operations isn't merely an innovative platform—it's the vanguard of IT knowledge management. By intertwining Generative AI's prowess with a user-centric design, it presents organizations with an edge like no other. In an era where efficiency is paramount, it promises knowledge precision, operational excellence, and a tangible return on investment.

Compelling Benefits: By bridging knowledge gaps and harmonizing content, clear and consistent decision-making is ensured. • Reduced repetitive inquiries free up teams for complex challenges, fostering heightened collaboration. • Swift processes enhance customer satisfaction and trust. • Adherence to regulatory standards couples with an ethos of continual improvement.

Creation of Knowledge Article with GenAI​

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Fields Overview​

Select Tower

  • Choose the relevant tower based on the problem statement. Examples include Active Directory, Backup, Storage, etc.

Select Category

  • Choose the specific category related to the selected tower.

Select Subcategory

  • Choose the specific subcategory related to the selected tower and category.

Select Additional Category

  • Optional: Choose an additional category for the problem, if applicable.

Select Additional Subcategory

  • Optional: Choose an additional subcategory for the problem, if applicable.

Short Description

  • Provide a brief description of the problem.

Error Code

  • Optional: Provide the error code of the problem.

Problem Statement

  • Describe the exact problem you are facing.
  • Please note that any personally identifiable information (PII) will be masked or removed before generating the article.

Generate KB

  • The knowledge base (KB) article will be generated in a predefined structured format.
  • If the response is unsatisfactory, you can further enhance the article using the Enhance KB feature.

Create KB

  • Once you are satisfied with the response, create the KB article.
  • The article will be sent for review to a Reviewer.
  • After review, it will be sent to an Approver.
  • The Approver can approve and publish the article for others to use.
  • Optionally, the published article can be integrated with the enterprise's ITSM tool by the Approver.

View Knowledge Articles​

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Fields Overview​

KB ID

  • The unique ID assigned to the Knowledge Base article.

Short Description

  • A concise overview of the problem.

Problem Statement

  • Detailed description of the specific problem being addressed.

Error Code

  • If applicable, the error code associated with the problem.

Symptoms

  • Common symptoms that indicate the occurrence of the problem.

Cause

  • The underlying cause or reason behind the problem.

Prevention

  • Steps and measures to prevent the occurrence of similar issues in the future.

Resolution

  • Step-by-step instructions to resolve the problem.

Conclusion

  • A brief summary highlighting the issue and its resolution.

Source

  • The sources of information used to generate the resolution and prevention steps.

Dashboard​

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Fields Overview​

New KB

  • The total count of newly created KB articles.

KB Reviewed

  • The total count of KB articles that have been reviewed.

KB Synced

  • The total count of KB articles that have been synchronized with the respective ITSM tool.

KB Approved

  • The total count of KB articles that have been approved.

Rejected KB

  • The total count of KB articles that have been rejected.

Modified KB

  • The total count of KB articles that have been modified.

Users Logged-in

  • The total count of users who have logged into the Knowledge Management solution.

Current Active Users

  • The current count of users who are actively using the Knowledge Management solution.

Top 10 KB Used

  • The top 10 most accessed KB articles by users.

Tower Wise KB Article Count

  • The count of KB articles categorized by respective Towers.

Click to know more: https://tenjin.tensai.run/