📄️ Classification AI
Tensai, powered by its Classification AI capabilities, offers a transformative solution in the realm of IT service management (ITSM). Its core function involves analyzing and categorizing ITSM tickets within a client's environment. This two-step process is pivotal in identifying automation potential and streamlining operational efficiency. First, it conducts a comprehensive analysis of the client's ITSM tickets, meticulously categorizing them based on various criteria. Once this categorization is complete, the system further assesses the automation potential of each ticket, allowing for a precise determination of which tasks can be automated to enhance operational workflows.
📄️ Conversational AI
Conversational AI , exemplified by the Tensai Chatbot, redefines the support experience by offering a multitude of benefits. It leverages the power of Microsoft Cognitive Services to provide smart exchanges and automated resolutions for common issues, enhancing user interactions and reducing the need for manual intervention. This technology empowers users to access self-service solutions instantly, eliminating the need to wait for an available live agent, thereby enhancing customer satisfaction and response times.
📄️ Knowledge management
Tensai's Knowledge Base Solution for IT Operations isn't merely an innovative platform—it's the vanguard of IT knowledge management. By intertwining Generative AI's prowess with a user-centric design, it presents organizations with an edge like no other. In an era where efficiency is paramount, it promises knowledge precision, operational excellence, and a tangible return on investment.
📄️ Secure access
Tensai's Secure Access solution is the epitome of secure AI interactions in the realm of Generative AI. As businesses worldwide tap into the immense capabilities of prominent platforms like OpenAI, AWS, and Google, the paramount concern remains data confidentiality. "Secure Access" serves as the answer to this challenge, forming a robust shield between organizations and external AI giants.