Conversational AI

Conversational AI , exemplified by the Tensai Chatbot, redefines the support experience by offering a multitude of benefits. It leverages the power of Microsoft Cognitive Services to provide smart exchanges and automated resolutions for common issues, enhancing user interactions and reducing the need for manual intervention. This technology empowers users to access self-service solutions instantly, eliminating the need to wait for an available live agent, thereby enhancing customer satisfaction and response times.

Moreover, the immediate business value derived from Conversational AI is a key advantage. With guided setup, prebuilt conversations, integrations, and configuration tools, organizations can realize instant return on investment. This streamlined implementation process ensures that businesses can quickly deploy and harness the capabilities of the Chatbot.

Conversational AI also plays a pivotal role in increasing deflections and agent productivity. By automatically routing issues to a chatbot, call volumes are reduced, allowing human agents to focus on more complex challenges and increasing overall operational efficiency. Additionally, the integration of Conversational AI with ITSM tools provides valuable insights and facilitates a seamless connection between AI-driven support and IT service management, ensuring a comprehensive and efficient support ecosystem. In essence, Conversational AI, as embodied by the Tensai Chatbot, is a transformative technology that enhances support, boosts efficiency, and delivers substantial business value.

In the following example, Computer Vision technology is employed to promptly resolve incidents without requiring any intervention from an agent. This empowers users by providing them with the ability to swiftly resolve issues.

Incident Resolution with Computer Vision

For effective monitoring of the chatbot's performance, a dedicated admin dashboard is utilized. This dashboard enables administrators to regularly monitor the chatbot's performance, specifically focusing on intents. By closely monitoring intents, administrators can fine-tune them to enhance overall performance.

The admin dashboard provides valuable insights into the usage and completion rates of intents. These metrics serve as indicators of the chatbot's effectiveness in handling issues and provide an understanding of its usage adoption.

By leveraging the information provided by the admin dashboard, administrators can make data-driven decisions to optimize the chatbot's performance and ensure a seamless user experience.

Admin Dashboard to Monitor Tensai Chatbot