Bot factory
Tensai®'s Automation Fabric has an extensive bot Factory with cutting-edge solutions for organizations seeking to streamline their operations and enhance their service quality. With over 600 specialized bots at its core, this factory offers versatile capabilities, across an organization's Agility, Efficiency and Experience dimensions.
Tensai® employs its Intelligence module, backed by machine learning-based models, to proactively detect infrastructure and business-related problems through log analysis, performance metrics, and service availability checks. The standout feature is the ability to remediate these issues instantly in collaboration with the bot factory, reducing the Mean Time to Resolution (MTTR) and boosting overall service availability.
By harnessing Tensai®'s Automation Bot Factory, organizations can achieve operational efficiency, cost savings, and proactive problem-solving while optimizing their resources for strategic growth.
The bots belong to multiple categories across the 3 dimensions of an enterprise. Bots are triggered automatically based on whether it is an incident, service request or chatbot support. The categories have been listed below: -
- Build and Release
- Autonomous Assurance
- Infrastructure as Code
- Shift-Left Compliance
- Value Stream Insights
- IT Operations
- Service Management
- Identity Management
- Database Management
- Collaboration and Content
- Network Operations
- Security & Compliance
- Storage Management,
- Middleware Orchestration
- Cloud Infrastructure
- Applications Orchestration
- Virtual Agents,
- Self-Service Catalogs
- Voice Journeys
- User Lifecycle
- User Experience
- Sentiment mining
The Automation Fabric is a powerful amalgamation of various technologies and features to provide a comprehensive automation solution for enterprises. It offers a range of capabilities including Automated Pipeline Workflows, Service Map RCA, Alert Correlation, Conversational AI, Computer Vision, and more.
By leveraging these technologies, our Automation Fabric ensures human-centric automation that delivers numerous business benefits. These benefits include enhanced security and compliance, reduced downtime, increased productivity, and empowered employees. With our Automation Fabric, enterprises can streamline their operations, automate repetitive tasks, and optimize their workflows. This enables them to focus on strategic initiatives and achieve greater efficiency and effectiveness in their day-to-day operations.
The enterprise automation journey starts with a comprehensive analysis of the IT Service Management (ITSM) ticket data. This historical analysis helps identify the use cases that have the highest Return on Investment (ROI) based on factors such as volume and effort required. Once the analysis is complete, these high ROI use cases are mapped and configured within Tensai®'s Automation Fabric. This fabric serves as a centralized platform where you can access and manage all the bots. With the help of Tensai®, our extreme automation platform, you can easily access the Automation Fabric through Single Sign-On. Within the fabric, you will find a list of bots categorized based on their respective functionalities.
You can view important details about each bot, including its category, run times, success rate, design flow, and more. This information allows you to gain a deeper understanding of each bot's flow and architecture. Additionally, the execution states and time durations of each bot are highlighted, providing valuable insights into their performance. By leveraging this comprehensive overview of the bots within the Automation Fabric, you can effectively manage and optimize your enterprise automation efforts.
