FAQ
tensai® currently supports over 40 product integrations, and we continuously strive to expand this list. If you have a specific integration in mind or would like to inquire about the feasibility of a new adapter, please contact us at support@tensai.run.
For information regarding the prerequisites for onboarding products to tensai®, please refer to the Getting Started -> Installation and Setup section in our documentation.
There are two ways to add new users to the platform:
1. Users can directly request access to the platform by following the steps mentioned in the Access Requests section.
2. Admins have the authority to add new users to the platform. For detailed instructions, please refer to the User Management Overview section.
The base implementation, including pre-existing product integrations, usually takes 3 to 4 weeks.
The development of a new product adapter typically takes between 4 to 6 weeks, depending on the complexity and the number of Key Performance Indicators (KPIs) required.
The timeline for developing a new feature varies based on complexity. Our Product team employs the RICE framework for prioritization, and we follow an Agile methodology to provide incremental value. Feature development can range from 2 weeks to 3 months, depending on the complexity and KPIs involved.
Features with low adoption across the user base may be phased out. Please share any concerns or feedback directly with us at support@tensai.run.
You can submit feature requests and suggestions through our feedback forms available in the Getting Started -> Feedback section. Additionally, feel free to propose enhancements to existing features for added value.
Our feature prioritization is driven by rigorous analysis, focusing on maximizing value for all users spread across multiple clients. We follow an agile approach, continuously grooming our backlog to prioritize and implement features based on their importance.
We release quarterly updates based on feature prioritization using the MoSCoW method or RICE scores. Our roadmap is influenced by customer implementations and feedback.
If you encounter an error while using the platform, please follow the steps below:
1. Refresh the page and check if the error persists.
2. If the error persists, contact your Tenant Admin for assistance. If you are unable to reach them or if you are not satisfied with their response, you can reach out to the Tensai Product Team for further support at support@tensai.run.
If the response from your tenant admins is insufficient, please reach out to us at support@tensai.run. Our product team will promptly assist you.
No, tensai® is a B2B SaaS application, and maintenance is handled by our team. tensai® is Hexaware's intellectual property.